Refund policy
Effective July 11, 2026
Subscription plans
Subscription billing and cancellation are processed by Whop. You can manage billing through your Whop account. Refund eligibility depends on applicable consumer law, the Whop checkout terms shown at purchase, and whether included service usage has already been consumed.
One-time token top-ups
Ademi sells non-expiring token packs as one-time purchases. The checkout shows the exact payment amount and token grant before purchase. If payment succeeds but the displayed tokens are not applied, contact us and we will either fulfill the purchase or refund it. Recovery never starts a second charge. Consumed digital tokens are non-refundable except where applicable law requires otherwise.
Legacy usage resets
Ademi no longer sells usage resets. A reset payment started before retirement may still be recovered or refunded without creating a second charge.
Domain registration
Domain registrations are generally final once the registrar completes registration because registry fees cannot normally be reversed. If payment succeeds and Ademi cannot register the domain, the system requests a full refund automatically. Orders requiring manual review will not silently retry a new charge.
Duplicate or unauthorized charges
Contact hello@ademi.ai promptly with the payment ID. We investigate duplicate, fraudulent, or technically failed charges and issue refunds where appropriate.
Consumer rights
This policy does not limit cancellation, refund, or statutory rights that apply in your country.