How can we help?

Support for web, desktop, and iOS

Contact support

Email hello@ademi.ai from the address on your Ademi account. Include your device and operating-system version, the project name, and what you expected to happen. Never send a sign-in code, session token, full QR handoff link, or provider credential.

Check service status

See the live service-status page for account, storage, email, and AI gateway availability. If an affected component is unavailable, keep local changes safe and try again after it recovers.

Sign-in help

  1. Use the same email address as your Ademi account or paid plan.
  2. Check spam and filtered mail for the one-time code, then request a fresh code if needed.
  3. Use only the newest code and do not share it with anyone, including support.
  4. If email delivery still fails, check service status and contact us from the account email.

Projects, files, and preview

  • If a project is missing, confirm that web, desktop, and iOS are signed in to the same account, then refresh the project list.
  • Wait for the saving indicator to finish before closing a project. If saving fails, keep the app installed and preserve a separate copy of important unsaved source before signing out.
  • The iOS preview is intentionally network-isolated. Remote APIs, external frames, sockets, and server-backed features do not run inside it; this does not prevent you from viewing or editing the source.

Continue with a QR code

  1. Create a new continue-on-phone QR code from the current Ademi project on your computer.
  2. In the iOS app, tap the QR scanner and scan the code. Allow camera access, or paste the handoff link in the scanner screen.
  3. Handoff codes are single-use and expire after five minutes. If a code is expired or has already been opened, create and scan a new one instead of reusing a screenshot.
  4. Confirm the project and account shown before opening it on the phone.

AI requests and wallet usage

If an AI request is unavailable, confirm that AI data sharing is allowed in About Ademi, check the service-status page, and review the usage balance shown in the app. The wallet is a meter for AI usage through Ademi's proxy; it is not a cryptocurrency wallet or bank account.

Request account deletion

While signed in to iOS, open the … menu, choose About Ademi, then choose Delete account and confirm. The app signs the device out after the server accepts the request. We review and process verified deletion requests within 30 days. Eligible active account and project data is deleted or de-identified, while records required for payments, fraud prevention, taxes, disputes, security, or law may be retained only for the required period.

Deletion does not automatically cancel a subscription managed by a payment provider. Manage that subscription separately. If you cannot access the app, email hello@ademi.ai from the address on the account for help initiating a verified request.